Returns & Refunds Policy
At Andreacasamadrid Store, customer satisfaction is important to us. Please review our Returns & Refunds Policy carefully before making a purchase.
Eligibility for Returns
Returns are accepted only if the item is defective, damaged, or incorrect.
Return requests must be submitted within 7 days of delivery.
Items must be unused, unaltered, and in their original condition and packaging.
Non-Returnable Items
The following items are not eligible for return or refund:
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Items damaged due to misuse, negligence, or improper handling
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Items returned after the 7-day return window
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Items without proof of purchase
Return Request Process
To request a return, please contact us with the following information:
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Order number
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Description of the issue
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Clear photos or videos showing the defect or damage
Email: [email protected]
Our support team will review your request and respond within 1–3 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Refunds
Once the returned item is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method (PayPal or Stripe).
Refund processing time:
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PayPal: 3–5 business days
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Stripe: 5–10 business days (depending on your bank)
Partial Refunds
Partial refunds may be granted if:
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The item is returned in used or incomplete condition
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Original packaging is missing or damaged
Cancellations
Orders can only be canceled within 12 hours of purchase.
Once processing or shipping has begun, cancellations are not possible.
Late or Missing Refunds
If you have not received your refund:
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Check your PayPal or bank account again
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Contact your payment provider
Then contact us at: [email protected]
Contact Information
For any questions regarding returns or refunds, please contact:
Andreacasamadrid Store
Operated by Rabbit Skyrocket LLC
Address:
20555 Devonshire Street, Apt 349
Chatsworth, CA 91311
United States
Phone: +1 818-349-1900
Email: [email protected]